// Shipping, returns, faq
Will sold out items be restocked?
Depending on multiple factors such as time of year and demand, items may or may not be restocked. To make sure you do not miss when an item gets restocked, LVCIDIA recommends signing up for its newsletter and/or following its social media platforms.
How should I care for my items?
Each item has its own precise care instructions. The care label on each product indicates how it should properly be taken care of. In order to maximize your garments’ condition, LVCIDIA highly advises against tumble drying.
I’m unsure about which size I should pick
To minimize mistakes, each item’s measures are provided on their individual product page. if you are still unsure, feel free to contact email@example.com
// Shipping & returns
Packages ship within 5 business days from the date we receive the order. They will arrive 7-10 days later. Items are shipped directly from Montreal, Canada using the CA Postal Service.
return & exchange policy
We gladly accepts returns of unworn or defective merchandise for full refund within fourteen (14) days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
LVCIDIA Finery does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order at your earliest convenience.
If you would like to return an item purchased on LVCIDIA Finery, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval. Emails should be sent to firstname.lastname@example.org.
Items must be returned in new & unused condition, with all original packaging and tags attached.
Customers are responsible for covering the cost of return shipments and coordinating the return with their local post.
For orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to. Since LVCIDIA Finery is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders.
International orders will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.